Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC241700
Location Swindon See on Map
Salary £27446
Date Posted 11 August 2017
Grade UK SBS-D
Contract Type Open Ended
Hours Full Time
Closing Date 28 August 2017
Interview Date

Salary: £27,446
Grade: UKSBS - D
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 28th August 2017

The HR and Payroll Functional Support team provide the expert functional support for all the application components of the Oracle Ebusiness suite

They provide expert analysis and/or documentation for:

  • system changes, enhancements and developments
  • testing for test and system
  • handover of changes to the UAT & Training teams
  • control of application processes

The systems include:

  • Oracle e-business Suite (HR, Finance, CRM, Payroll, Procurement, Projects, Grants)
  • Oracle Business Intelligence Enterprise Edition
  • supporting all controlled system instances (for example:- Production, UAT, Training and other relevant instances)
  • jointly responsible with all other support team members for Data security and integrity and be pro active in identifying opportunities to maximise benefits from applications.

Individual responsibilities include:

  • lead investigation of system problems to determine type of problem and appropriate resolution
  • plan and deliver work of Functional and Technical analysts to resolve system problems
  • ensure help desk is advised on progress of incident resolution
  • provide expert advice on system functional use to other parties (Training Team, QA team)
  • work with testing team to develop/maintain regression scripts and UAT scripts
  • provide functional analysis/specifications for system changes, enhancements, system configuration changes
  • lead testing of systems changes in test and system instances
  • lead preparation of changes for handover to UAT and training
  • perform application processes required for period based processing
  • monitor and ensure compliance with customer service levels and configuration standards operating within the share service centre
  • build excellent relationships with customers and ensure that the services delivered meet their business needs.

Service Management:

  • take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
  • use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.

Shortlisting criteria:


  • knowledge of these specific areas of functionality:  
    • work structures 
    • people Management 
    • absence 
    • CRM
  • an understanding of functionality for some of the following:  
    • Oracle Learning Management (OLM) 
    • Oracle iRecruit 
    • Oracle Employee Self Service 
    • Oracle Manager Self Service 
    • Oracle Performance Management 
    • OBIEE
  • ability to handle the working in a project environment and in line with service standards
  • ability to work in a structured manner and in line with operating standards such as those associated with configuration management
  • good listener and communicator
  • strong analytical skills as required for incident solving, problem solving, impact an analysis etc.
  • ability to lead and/or work as part of a multi skilled team
  • pro-active and ability to work without detailed supervision
  • ability to multi-task and to prioritise effectively
  • an aptitude for knowing when issues need escalating
  • ability to develop new skills quickly
  • ability to change and have a flexible approach to supporting multiple application functions.


  • skills in PRINCE 2, ITIL, ISO 9001 or other similar methodologies/standards
  • creative and innovative approach, offering ideas for improving services and operations.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle and health care benefits, childcare vouchers, season ticket loans and possible learning and development opportunities.

UK SBS is an equal opportunities employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.