Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC244354
Location Swindon See on Map
Salary £35608 - £38671
Date Posted 13 March 2018
Grade UK SBS-E
Contract Type Fixed Term Appointment
Hours Full Time
Closing Date 02 April 2018
Interview Date

Brief Description

Salary: £35,608
Grade: E
Contract Type: Fixed Term, 12 months
Hours: Full Time
Closing Date: 2nd April 2018

The purpose of this role is to ensure the ISS Department is managing its key supplier relationships effectively and implementing rigorous controls to manage operational risk, whilst obtaining best value from strongly negotiated contracts and improving delivery efficiencies from its suppliers through collaborative working.  The role will include managing a portfolio of IT suppliers and contracts up to the value of £1m. There is also strong element of service lifecycle management within this role, therefore the applicant needs to have an appreciation and working knowledge of ITIL.

Some of the main activities include:

Supplier Management

  • provide a customer focused supplier relationship management service whilst attaining appropriate standards of operational delivery, such as:
    • timely contract renewals
    • timely and effective stakeholder management
    • robust risk mitigation management
    • regular awareness seminars/skills share sessions
    • rigorous budget controls.
  • review supplier’s goals/direction and ensuring they remain aligned to UK SBS current and future needs to deliver effective, forward thinking services
  • produce and maintain an engagement plan for strategic suppliers which details our management approach for monitoring, reviewing and future proofing the services they deliver
  • undertake supplier assurance activities to assure UK SBS that suppliers have adequate security controls in place to manage UK SBS data
  • monitor and expedite key supplier management tasks via system and service owners
  • ensure that ISS has an on boarding and exit strategy for each supplier as well as ensuring the service transition is supported as and when contracts end
  • build strong relationships and work closely with other government departments or any service or supplier orientated programmes
  • developing and maintaining a strong understanding of the frameworks in place and procurement routes such as Digital Marketplace.

Contract Management

  • work with Procurement or other procurement bodies, as appropriate, to ensure contracts have been developed with:
    • due diligence
    • accurate and appropriate requirements and service levels
    • monitoring of performance, operational risk and financial stability in mind
    • adequate management information to ensure visibility of supplier management performance
    • use of the correct procurement contract vehicles and frameworks.
  • manage contracts ranging in value up to £1m
  • provide best practice advice to internal stakeholders and assist them with developing high quality requirements prior to procurement activities
  • co-ordinate contract & supplier management controls across ISS, including maintenance of a schedule of contract dates and other relevant contract/supplier data
  • gather, analyse and interpret local and national ICT market intelligence which may include
    • initiating and leading market intelligence activities
    • undertaking market development
    • organising and facilitating market awareness events
    • production of supplier analysis reports.

Service Delivery Support

  • underpin ISS service delivery through:
    • monitoring suppliers’ performance against contractual obligations
    • monitoring Service Level Agreements using scorecards and dashboards
    • obtaining regular feedback from service delivery teams on supplier performance
    • being an escalation point in the supplier management chain
    • holding regular service review meetings where appropriate
    • agreeing and managing service improvement plans where necessary.
  • build and sustain principles that support internal teams acting as internal suppliers and being managed as such
  • build strong collaborative relationships with suppliers and internal teams to drive strategic value to UK SBS ISS.

Risk Management

  • initiate, review and maintain risk assessments of ISS suppliers
  • manage a portfolio view of supplier performance risks and issues.

Service Design

  • complete and maintain service lifecycle documentation for all ISS services
  • work with projects to develop new service designs for new services as appropriate.

The above list is not intended to be exhaustive and you will be expected to be flexible and carry out similar duties (not specifically listed) as and when required to meet business needs.

Organization Description

UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them to focus their resources on doing what they do best, by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include the UK’s seven Research Councils (RCUK), the Department for Business, Energy & Industrial Strategy (BEIS) and other Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.

Shortlisting Criteria


  • ITIL Foundation
  • previous experience in the field of Supplier Relationship Management
  • significant ICT experience.


  • CIPS (Certificate in Procurement and Supply Operations).

Interview Criteria


  • experience in public sector procurement processes and regulations
  • experience in leading supplier performance reviews with third parties
  • experience initiating and agreeing and monitoring performance improvement plans with suppliers.


  • understanding and experience of managing service lifecycle
  • understanding of Contract Management principles
  • understanding of Risk Management principles
  • good understanding of technology service outsourcing.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle and health care benefits, season ticket loans and possible learning and development opportunities.

UK SBS is an equal opportunities employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.