Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC245011
Location Swindon See on Map
Salary £28050 - £35383
Date Posted 11 April 2018
Grade UK SBS-D
Contract Type Open Ended
Hours Full Time
Closing Date 25 April 2018
Interview Date

Brief Description

Salary: £28,050 - £35,383
Grade: D
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 25th April 2018

The HR and Payroll functional support team provide the expert functional support for all the application components of the UKSBS Enterprise Systems in Finance, Procurement or HR.

They also provide expert analysis and/or documentation for :

  • system changes, enhancements and developments
  • testing for test and system
  • handover of changes to the UAT & Training teams
  • control of application processes

The systems include:

  • Oracle e-business Suite (HR, Finance, CRM, Payroll, Procurement, Projects, Grants)
  • Oracle Business Intelligence Enterprise Edition
  • Supporting all controlled system instances (for example: Production, UAT, Training and other relevant instances)

You will be jointly responsible with all other support team members for Data security and integrity and be pro active in identifying opportunities to maximise benefits from applications.

Individual responsibilities:

  • lead investigation of system problems to determine type of problem and appropriate resolution
  • plan and deliver work of Functional and Technical analysts to resolve system problems
  • ensure Help Desk is advised on progress of incident resolution
  • provide expert advice on system functional use to other parties (Training Team, QA team)
  • work with QA team to develop/maintain regression scripts and UAT scripts
  • provide functional analysis/specifications for system changes, enhancements, system configuration changes
  • lead testing of systems changes in Test & System instances
  • lead preparation of changes for handover to UAT & Training
  • work with DBA and Technical teams to fully utilise the OBIEE tool set
  • perform application processes required for period based processing
  • monitor and ensure compliance with customer service levels and configuration standards operating within UK SBS
  • build excellent relationships with UK SBS customers and ensure that the services delivered meet their business needs
  • provide cover as required for other team members in the event of their absence.

Team responsibilities:

  • assist with planning of the teams’ goals and objectives and understand how the team plan supports wider business goals
  • understand the impact to UK SBS of their team not contributing to that plan effectively.

Service Management:

  • take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
  • use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.

Organization Description

UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them to focus their resources on doing what they do best, by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include UK Research and Innovation (UKRI), the Department for Business, Energy & Industrial Strategy (BEIS) and other Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.

Shortlisting Criteria


A thorough understanding of functional support of Oracle eBusiness Suite R12, in particular:

  • Human Resources
  • appreciation of the challenges and complexities of working in an enterprise level system project implementation.


Knowledge of these specific areas of functionality:

  • work structures
  • people management
  • absence
  • CRM

An understanding of functionality for some of the following:

  • Oracle Learning Management (OLM)
  • Oracle iRecruit
  • Oracle Employee Self Service
  • Oracle Manager Self Service
  • Oracle Performance Management
  • OBIEE and Discoverer.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle and health care benefits, season ticket loans and possible learning and development opportunities.

UK SBS is an inclusive employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.