UK SBS
Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC246392
Location Swindon See on Map
Salary £28050 - £35383
Date Posted 05 September 2018
Grade UK SBS-D
Contract Type Open Ended
Hours Full Time
Closing Date 31 December 2018
Interview Date




Brief Description


Salary: £28,050 - £35,383 plus benefits (see Additional Details)
Grade: Band D
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 31st December 2018

The HR and Payroll Functional Support Team within ISS provide expert functional support for all the application components of the Oracle E-Business Suite, including CRM. This position is for a hands-on, experienced CRM System Analyst.

The role provides:

  • system support, investigation and technical resolution of incidents and problems
  • development of system changes and enhancements in liaison with internal and external clients
  • implementation of solutions into Production systems, via change management and system release processes
  • documentation, testing and handover of solutions to appropriate teams within ISS and Service Delivery
  • functional support and guidance for delivery of CRM applications, particularly in terms of changes to business processes, model (ways of working) and best practice.

Systems include:

  • Oracle E-Business Suite (CRM, HR, Payroll, Recruitment, Learning Management, Finance, Procurement, Projects and Grants)
  • Oracle Business Intelligence Enterprise Edition
  • supporting all controlled system instances (ie Production, UAT, Training and other relevant instances). Jointly responsible with all other support team members for data security and integrity and be pro-active in identifying opportunities to maximise benefits from applications.

Individual

Incident Management:

  • investigation of system issues to determine type of problem and appropriate resolution
  • liaison with other ISS Teams (DBAs, Technical, Testing, Finance and Procurement) where appropriate, to resolve system problems
  • implementation of fixes, adhering to change processes
  • maintenance of incident management system, tracking incident progress.

Change Management:

  • provide expert advice on system functionality to key stakeholders (e.g. Clients, Service Delivery and Training Team)
  • provide functional and technical analysis/specifications for system changes and enhancements
  • development, configuration and deployment of changes, following change processes and release schedules
  • handover change to key stakeholders.

Service Management:

  • take responsibility for understanding KPI’s and Service Levels and focus effort on exceeding them
  • use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
  • build excellent relationships with all stakeholders and ensure that the services delivered meet their business needs.

Organization Description


UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them to focus their resources on doing what they do best, by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include UK Research and Innovation (UKRI), the Department for Business, Energy & Industrial Strategy (BEIS) and other Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.

Shortlisting Criteria

Essential: 

  • a thorough understanding of functional support and configuration of Oracle E-Business Suite R12, covering the following areas of Oracle Service Applications:
    • teleservice (UWQ/Resources)
    • iSupport
    • email centre (Exchange and Linux based)
    • territories
  • ability to handle the working in a project environment and in line with service standards
  • ability to work in a structured manner and in line with operating standards such as those associated with configuration management
  • good listener and communicator
  • strong analytical skills for incident solving, problem solving, impact an analysis etc.
  • ability to work as part of a multi skilled team
  • pro-active and ability to work without detailed supervision
  • ability to multi-task and to prioritise effectively 
  • an aptitude for knowing when issues need escalating
  • capability to develop new skills quickly
  • ability to change and have a flexible approach to supporting multiple application functions.

Desirable:

An understanding of functionality for some of the following:

  • document management (WebCentre)
  • Oracle Security Applications/User Access
  • integration with other Oracle E-Business Suite applications
  • skills in Agile, PRINCE 2, ITIL, ISO 9001 or other similar methodologies/standards 
  • a creative and innovative approach, offering ideas for improving services and operations.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 3 years of service. Additional benefits include lifestyle and health care benefits, season ticket loans and possible learning and development opportunities.

UK SBS is an inclusive employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Applications will be reviewed on an ongoing basis until the role has been filled.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement.

If you have not already logged into iRecruitment (including as a current employee); you will be re-directed to the login/register page by clicking the ‘apply now” button.

If you don’t have an account with us by choosing to register; you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so. Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.