Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC247049
Location Swindon See on Map
Salary £17288
Date Posted 08 October 2018
Grade UK SBS-B
Contract Type Open Ended
Hours No Defined Hours
Closing Date 28 October 2018
Interview Date

Brief Description

Salary: £17,288 (pro rata for part time)
Grade: B
Contract Type: Open Ended
Hours: Full Time or Part Time (if looking for part time please ensure you state in your cover letter hours required)

Working within one of our service delivery teams, your role will be to maximise performance and ensure customer satisfaction. We have roles available in our HR & Payroll, Finance and Procurement service delivery teams.

With our customers delivering world-leading projects ranging from Dementia Research, setting Government Strategy for Business in the UK and the Changing Arctic Ocean, working at UK Shared Business Services Ltd (UK SBS) provides wide and varied opportunities to support life-changing work through high quality administration and customer service.

Our office in Polaris House, Swindon, is a vibrant and friendly place to work. We have an onsite restaurant, nursery (subject to places) and a wide range of sports and social activities.

We are proud to offer a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle discounts, health care scheme, childcare vouchers, season ticket loans and learning and development opportunities.

Key Responsibilities and Accountabilities

The exact duties will depend upon the role you are offered.

Duties can include:

  • taking ownership of processing information required for our customers accurately in line with service level agreements
  • investigating and resolving queries on a range of disciplines
  • taking ownership of incoming contact from our customers and where appropriate, follow through to successful closure following investigation
  • contact with our customers by phone, email and via our internal Service Request system
  • liaising with customers when their issue resolution is dependent on their input or action and be first line support on activities for all HR, Finance or Procurement enquiries to resolve, as far as possible, first time
  • you will be expected to be flexible and carry out other activities when requested by your performance leader.

You will be required to have strong attention to detail, along with good numerical and grammatical skills to produce correspondence for customers and update our Oracle system.

You will liaise closely with customers to build and maintain good relationships and work on joint/cross-service activities, whilst working to personal and team objectives.

Organization Description

The UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them focus their resources on doing what they do best; we do this by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include the UK’s seven Research Councils (RCUK), the Department of Business Innovation and Skills (BEIS) and Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.



  • qualified to ’GCSE’ level or equivalent
  • a customer focused outlook
  • strong attention to detail
  • excellent organisational skills.


  • previous experience working in an administrative function, a customer services environment (preferably within a contact centre/call centre environment), or working in a finance environment 
  • experience in data entry or processing data
  • computer literate and competent in use of Microsoft Office applications
  • previous experience of working to Service Level Agreements (SLAs)
  • experience of using Oracle.

UK SBS is an equal opportunities employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle and health care benefits, childcare vouchers, season ticket loans and learning and development opportunities.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, will not be considered further.

Candidates will be reviewed and interviewed on an on-going basis.

This is an external candidate Resource Pool position. All band C internal positions can be found on the internal job board. Any internal employees that wish to be considered for Band B roles within the company, please contact the recruitment team at

If you have not already logged into iRecruitment (including as a current employee); you will be re-directed to the login/register page by clicking the ‘apply now” button.

If you don’t have an account with us by choosing to register; you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so.  Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.