Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC248290
Location Didcot See on Map
Salary £24435 - £26560
Date Posted 05 February 2019
Grade UKRI-Band C
Contract Type Open Ended
Hours Full Time
Closing Date 05 March 2019
Interview Date

Brief Description

Salary: £24,435-£26,560 (dependent on skills and experience)
Grade: UKRI-C
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 5th March 2019



The purpose of this post is to provide PC support in the RAL Space Department IT Support team. The department has approximately 450 PCs and laptops, linked to Microsoft 2012/2016 servers providing various Microsoft Back-Office services, including: File services, Anti-Virus, Terminal Services, and Microsoft System Centre Configuration Manager. These computers run a mixture of Windows 7/10 and Mac OSX. The supported applications vary considerably depending on the computers role, but range from the Microsoft Office suite through to industry CAD packages.

Your responsibilities will be to provide front line support to staff within RAL Space. You will report to the head of the helpdesk section. A key measure of the success will be customer satisfaction.

List of Duties/Work Program/Responsibilities:

  • installing and configuring computer hardware operating systems and applications
  • troubleshooting and resolving system and network problems
  • talking staff or clients through a series of actions - either face to face or over the telephone - to help resolve issues
  • maintaining procedural documentation and relevant reports
  • testing and evaluating new technology
  • establishing a good working relationship with RAL Space staff and other professionals within STFC.

Contacts and Communication

Internally, you will be expected to communicate with RAL Space staff and visitors, along with IT support staff on other helpdesks within STFC. You will work closely with other support staff in a small team.

Externally, you will need to liaise with suppliers and any companies providing maintenance contracts for hardware and software used within RAL Space.

Personal Skills and Attributes

  • a friendly, approachable manner in dealing with customers
  • able to work independently and as part of a team
  • excellent communication skills with colleagues at all levels
  • good time management
  • capable of handling multiple problems simultaneously.

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Shortlisting Criteria


  • A-Levels or equivalent, in a relevant subject
  • a demonstrable interest in all areas of computing.


  • experience of supporting Windows 7/10
  • experience of supporting Office 2010-2016 products
  • experience of providing front-line computer support
  • experience of Apple Mac OSX.

Interview Criteria


  • demonstrate a friendly, approachable manner in dealing with customers
  • evidence of working independently and as part of a team
  • excellent communication skills with colleagues at all levels
  • able to provide examples of handling multiple problems simultaneously.


  • demonstrate a pro-active, thoughtful approach to improving existing computing systems
  • a desire to further their knowledge of PC hardware and software, possibly leading to MCSA qualifications.


UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a flexible working scheme, a Career Average Revalued Earnings pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK.   At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

Closing date for applications is 5th March 2019. However, we encourage early applications as applicants will be reviewed and interviewed on an on-going basis.

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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