Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC251985
Location Swindon See on Map
Salary £17721
Date Posted 03 December 2019
Grade UK SBS-B
Contract Type Open Ended
Hours No Defined Hours
Closing Date 31 January 2020
Interview Date

Brief Description

Salary: £17,721 per annum (pro rata for part time)
Grade: UK SBS - B
Contract Type: Open Ended
Hours: Full Time (37 hours per week) or Part Time (minimum 16 hours per week).
Hours of operation 08:30 – 20:00 Monday to Friday.

Various positions available Monday - Friday or Day pattern 8.30am - 5pm and possible evening pattern opportunities 5pm - 8pm

Please state in your cover letter if you are applying for the day or evening pattern (or either) and your preferred working pattern and total number of hours (which will be considered within business requirements).

As an Administrative within one of our service delivery teams, your role will be to deliver a great customer experience and support our HR, Payroll, Finance and Procurement functions to deliver an excellent service.

You will be the first point of contact for our customers and be the face of UK SBS. You could be processing invoices, resolving customer queries via the telephone or internal systems, issuing employment contracts, supporting recruitment administration, answering supplier queries, administering payroll or many other varied tasks. Every task you carry out will be helping us provide excellent customer service to our customers.

Key Responsibilities and Activities

The exact duties will depend upon the role you are offered.

Duties within our service delivery teams may include:

  • Processing and resolving requests accurately from our customers and in line with service level agreements
  • Investigating and resolving queries from customers and suppliers
  • Liaising with customers/ suppliers by phone, email and via our internal service request system, where follow up is needed
  • Prioritising workloads and ensuring tasks are completed to a high standard and on time
  • Inputting data accurately into our internal IT systems
  • Building and maintaining good relationships with customers and colleagues
  • Working collaboratively on cross-team tasks and projects while achieving personal and team objectives.
  • Proactively looking for ways to improve our processes
  • Ensuring that customer and client data is handled securely at all times.

Organization Description

The UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them focus their resources on doing what they do best; we do this by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include the UK’s seven Research Councils (RCUK), the Department of Business Innovation and Skills (BEIS) and Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.



  • GCSE’s including Maths and English (or equivalent qualification/experience)
  • A customer focused outlook
  • Able to communicate clearly and accurately verbally and in writing
  • Ability to follow processes effectively
  • IT literate and confident in using Outlook and Microsoft Office
  • Good organisational skills and able to prioritise workloads
  • Demonstrates attention to detail


  • Experience of working in a customer contact centre environment
  • Experience of using database systems
  • Payroll experience



  • A customer focused outlook
  • Good interpersonal skills, including ability to building positive relationships with customers and colleagues
  • Able to communicate clearly and accurately verbally and in writing
  • IT literate and confident in using Outlook and Microsoft Office
  • Good organisational skills and able to prioritise workloads
  • Works well as part of a team and take individual responsibility to achieve results
  • Able to identify issues that need to be escalated and resolved at a senior level
  • A flexible working approach to provide support other teams where needed
  • Able to problem solve
  • Demonstrate UK SBS Values; Integrity, Diversity, Working as One Team, Versatility and Empowerment.


  • Experience of working in a customer contact centre environment
  • Experience of using database systems
  • Payroll experience.

UK SBS is an equal opportunities employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 3 years of service. Additional benefits include lifestyle and health care benefits, flexible working, season ticket loans and learning and development opportunities.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, will not be considered further.

If you have not already logged into iRecruitment (including as a current employee); you will be re-directed to the login/register page by clicking the ‘apply now” button.

If you don’t have an account with us by choosing to register; you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so.  Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.