Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC252381
Location Billingham See on Map
Salary £17721
Date Posted 24 December 2019
Grade UK SBS-B
Contract Type Open Ended
Hours Full Time
Closing Date 04 February 2020
Interview Date

Brief Description

Salary: £17,721 per annum
Grade: UK SBS - B
Contract Type: Open Ended
Hours: Full Time

As an Administrator within one of our service delivery teams, your role will be to deliver a great customer experience and support our HR and Finance functions to deliver an excellent service.

You will be the first point of contact for our customers and be the face of UK SBS. You could be processing invoices, resolving customer queries via the telephone or internal systems, issuing employment contracts, supporting recruitment administration, answering supplier queries or many other varied tasks. Every task you carry out will be helping us to provide excellent customer service to our customers.

Duties within our service delivery teams may include:

  • Processing and resolving requests accurately from our customers and in line with service level agreements
  • Investigating and resolving queries from customers and suppliers
  • Liaising with customers/suppliers by phone, email and via our internal service request system, where follow up is needed
  • Prioritising workloads and ensuring tasks are completed to a high standard and on time
  • Inputting data accurately into our internal IT systems
  • Building and maintaining good relationships with customers and colleagues
  • Working collaboratively on cross-team tasks and projects while achieving personal and team objectives
  • Proactively looking for ways to improve our processes
  • Ensuring that customer and client data is handled securely at all times.

Organization Description

UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees.

UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.

At UK SBS, we aim for service excellence in everything we do, whether we are ensuring people get paid accurately or delivering high profile projects on time. Our people and our values are at the heart of who we are and how we do things…Can you play a part in our success?

Shortlisting Criteria & Interview Criteria


  • GCSE including Maths and English (or equivalent experience)
  • IT literate and confident in using Outlook and Microsoft Office
  • Able to communicate clearly, both verbally and in writing
  • Good interpersonal skills, including ability to build positive relationships with customers and colleagues
  • Ability to follow processes effectively
  • Good numeracy and accurate data entry skills
  • Good organisational skills and able to prioritise workloads
  • Able to identify issues that need to be escalated and resolved at a senior level
  • Able to problem solve
  • Recognises the importance of confidentiality
  • Working well as part of a team and taken individual responsibility to achieve results
  • Organising your own workload
  • A customer focused outlook
  • Demonstrates attention to detail 
  • A flexible working approach to provide support to other teams
  • Understands and displays our Company values.


  • Working in a contact centre/shared service centre environment
  • Using database systems.

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

UK SBS is an inclusive employer and welcomes applications from all sections of the community. We are a Disability Confident Employer. This means we are committed to providing a recruitment process that is fair and accessible to all. We value diversity in our organisation and take positive action to attract talented individuals and support them in fulfilling their potential.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UK SBS. This will include a security check and an extreme organisations affiliation check. For more information please see our Privacy Statement:

We recognise that some individuals with disabilities may find aspects of the standard application and interview process challenging. We want every applicant to have the best opportunity to demonstrate their skills and ability so if you need to do things differently, let us know. We will happily make reasonable adjustments to enable people with disabilities to demonstrate their talent.

Visit our website to find out more about the benefits of working for UK SBS and see what our people value about working for an inclusive and supportive employer.

Please note that candidates must have the right to work in the UK as UK SBS does not hold a sponsorship licence.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.

If you have not already logged into iRecruitment (including as a current employee) you will be re-directed to the login/register page by clicking the "apply now" button.

If you don't have an account with us, by choosing to register you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so. Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.