Organisation UKRI
Organisation Detail UK Research and Innovation - Central Services
Reference Number IRC252406
Location Swindon See on Map
Salary £30782 - £33459
Date Posted 13 January 2020
Grade RC-D
Contract Type Fixed Term Appointment
Hours Full Time
Closing Date 27 January 2020
Interview Date

Brief Description

Salary: £30,782 - £33,459
Grade: D
Contract Type: Fixed Term for 2 years
Hours: Full Time
Closing Date: 27th January 2020
Interview Date: 12th/13th February 2020

Team Purpose

We provide creative, design and production services to the whole of UKRI, including all the Councils and other organisations associated with them. Our aim is to deliver an outstanding standard of creative design, account management and print production services, offering integrated services across print and digital media, as well as range of complementary services.

We have a client-centred, collaborative can-do approach and working attitude, helping our clients in defining their briefs and solving the challenges they face. We offer doorstep convenience and accessibility to services developed specifically with our clients’ needs in mind, and continually evolve our services in consultation with them – our goal is to give our clients the services they want, need and will use.

We are passionate about what we do and believe in fostering innovation. We believe in developing people and ideas to their full potential, and always welcome a challenge. We are commercially minded and accountable for our performance and reporting. Our vision is to become the best in-house creative, design and production department in the UK.

Job Purpose

The Account Manager is responsible for developing relationships with our clients and managing all aspects of their accounts. This is a demanding role, with accountability for online and offline design and creative output. The role will require you to execute finished briefs and collaborating with the client on developing them, as well as developing them from scratch on your own.

You will ensure that the creative solutions are aligned to client expectations and delivered to the highest standard, on time and on budget. You will work closely with our design, production and wider accounts management teams for internal and external clients, pitching designs and fully understanding our clients’ needs.

As Account Executive you will be expected to provide administration and project management support to our designers and clients, whilst working on a variety of accounts, and ensuring that all are consistently satisfied with the quality of service being delivered. You must have excellent project management skills and the ability to juggle multiple projects through multiple channels with determination, vision and leadership.

You will use your experience and knowledge to continuously review processes and practices, with a view to enhance creativity, improve efficiency and overall workflow throughout the studio and production.


Account Management

  • Managing a portfolio of accounts and be the first point of contact and face of JRS – ensuring that we maintain the highest client satisfaction levels
  • Building and maintaining strong, long-lasting relationships with our clients
  • Becoming a font of all knowledge for our clients, projects and sectors that you’ll be working on – use this information in order to grow accounts and enhance our delivery
  • Assisting clients by unpicking their briefs, find out what they really want and need to achieve their communication objectives
  • Writing clear and accurate briefs and high quality proposals
  • Taking a brief from concept through to delivery, whether it is for print, online or display, and manage the delivery of high quality, creative design, and production solutions
  • Creating estimates and schedules against client briefs, obtaining quotes from the internal teams and external suppliers
  • Briefing projects into the studio and production, and supporting the creative process throughout with considered, informed and inspiring feedback, with the aim to improve quality results
  • Liaising with clients and the design and production teams on a day-to-day basis, to maximise efficiency of outputs and to meet clients’ needs and budgets
  • Ensuring our work is on brief and exceeds clients’ expectations in all stages of the design and production process
  • Manage workload appropriately, effectively prioritising and delivering to our clients’ expectations at all times
  • Sense-check and content-check materials supplied at all stages of development.


  • Supporting the design team with research and preparation for briefs, pitches and presentations
  • Influencing design-led thinking and culture across the team and organisation.

Approach to Work

  • Maintaining a client-centred, positive and inspiring culture
  • Highly motivated, with a polite, friendly and diplomatic manner
  • Identifying and pursuing key business development opportunities for JRS
  • Playing an active role in the JRS Senior management team and the wider JRS team.


  • Adhere to our Client Services Principles
  • Develop and manage your expected productivity levels
  • Develop and manage your expected skill levels, and continuously improve your capabilities
  • Develop and maintain a good awareness of JRS’ essential basics (see About JRS document)
  • Develop and maintain a good awareness of UKRI’s essential basics (see About UKRI document).

Organization Description

What is UK Research and Innovation?

Operating across the whole of the UK with a combined budget of more than £6 billion, UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. UKRI will build on the successful elements from the current funding system and maximise the contribution of each of the component parts to create the best environment for research and innovation to flourish.

Building on success

The UK has a world class research and innovation system. Our expertise spans all fields of knowledge, from the discovery of penicillin and monoclonal antibodies, to the jet engine and the world-wide web. Our inspirational creative industries are strong in art, design and the innovative use of new materials and technologies. Our universities and laboratories produce a disproportionate percentage of the world’s top research, and their academics are highly-sought as international colleagues and co-authors and are among the world’s best at attracting overseas students Nor is this excellence confined to university campuses and research centres. Our engineering, automotive and pharmaceutical industries are successful in part because of the superb graduates they can hire and the top rate researchers that support them.

Our partners

The nine UK Research and Innovation partners each bring unique assets to this cooperation. Innovate UK helps businesses to identify the commercial potential in new technologies and turn them into the new products and services that will drive economic growth and increase productivity; Strong discipline-facing Research Councils encourage breadth and diversity, curiosity-driven research, and priority-driven initiatives; Research England’s work on knowledge exchange will focus on capacity and culture in universities and provide balance to the funding system. It will drive quality and impact through the REF and work closely with its counterparts in the devolved administrations.

Shortlisting Criteria


  • Experience in working within the creative industry
  • A good commercial awareness for accurate scoping and quoting of work, as well as monitoring cost effectiveness
  • Proven account management and relationship-building skills
  • Demonstrable and well-developed problem-solving skills
  • Ability to prioritise own workload with minimal supervision
  • Ability to manage multiple projects at the time, while paying strict attention to details, deadlines and budgets
  • Excellent verbal, written and presentation skills, with a demonstrable ability to communicate, present and influence credibly and effectively at all levels
  • Solid understanding of brand development and the creative and design process for print and digital media
  • Good understanding of the print production process, including digital and large format printing
  • Cross-media knowledge and understanding of communication material (print, digital and display)
  • Good knowledge of digital design, including digital animation and video
  • Excellent organisational skills and attention to details.


  • Experience in working in or with the science, research, innovation or higher education sectors
  • A degree (or equivalent) in a design or marketing related subject, or equivalent practical on the job experience.

Interview Criteria


  • Evidence of a proven track record of high quality account management experience
  • Evidence of experience in delivering client-focused solutions based on customer needs
  • Good judgement and analytical skills, with a clear and solid rationale to support creative ideas
  • Ability to effectively communicate and present work
  • Ability to manage multiple projects at the time, while paying strict attention to details, deadlines and budgets
  • Cross-media knowledge and understanding of communication material (print, digital and display), including digital animation and video
  • A positive can-do attitude and team mentality
  • Can work to tight deadlines, and can manage multiple projects and budgets well
  • Confidence to speak own mind but also to be a good listener
  • Understanding of the latest development and trends in design
  • Ability to show initiative beyond the immediate area of responsibility, to support wider organisational goals and culture.


  • Experience in working in or with the science, research, innovation or higher education sectors.

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Limited parking subject to waiting list.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aims to provide a pay and reward package that motivates staff to the best of their ability. The reward and benefit package includes a flexible working scheme, an excellent Defined Benefit pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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