Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC255121
Location Swindon See on Map
Salary £36866
Date Posted 15 October 2020
Contract Type Open Ended
Hours Full Time
Closing Date 30 October 2020
Interview Date 19 November 2020

Brief Description

Salary: £36,866
Grade: UK SBS E
Contract Type: Open-Ended
Hours: Full Time
Location: Swindon or Newport
Closing Date: 30th October 2020
Interview Date: 19th or 20th November 2020


The Business Change Directorate supports and delivers the UK SBS Portfolio of Change, through the management of change and project lifecycles and portfolio management. The directorate also provides internal Business Analysis and Architecture services to the organisation. The UK SBS Change Directorate are seeking to recruit a Business Analyst to streamline the delivery of requirements and solutions to the various projects undertaken by UK SBS.

The purpose of the Business Analyst role is for the capture and documentation of high level and detailed requirements from both a business perspective and a technical viewpoint, and the production of robust functional designs and business processes to support custom development and application upgrades.

To achieve this successfully business analysts need to be highly skilled in eliciting and documenting requirements, analysing complex information from multiple sources and providing recommendations on the trade-offs between delivering a requirement through a business process or a technology solution.

Key Responsibilities:

  • Lead the requirements gathering process for projects including planning and organising the work, engaging with clients and users, analysing and documenting the requirements and presenting findings to stakeholders and governance forums
  • Elicit requirements for custom development and enhancements using a variety of techniques including interviews, workshops, review and analysis of documentation and process descriptions, use cases, etc.
  • Document requirements and functional specifications with a high degree of accuracy, ensuring end to end integrity and coherence of the deliverables
  • Produce Business Requirements, Functional Specifications, Use Cases, Screen Designs and other artefacts as required play a key role in feasibility studies including documentation and critical analysis of options from business, technical and commercial perspectives
  • Communicate information at the right level to drive decisions and actions including abstracting low-level detail and/or drilling into detail as appropriate
  • Perform gap analysis, business process mapping, & provide subject matter expertise
  • Document business objectives, system requirements, & logical design
  • Strong analytical skills required, including the ability to interpret business needs and translate them into application and operational requirements
  • Excellent communication skills (written, verbal, presentation) and in-depth knowledge of subject matter to be able to credibly influence stakeholders
  • Liaise between business units, project teams and support teams.

The above list is not intended to be exhaustive and the post-holder will be expected to be flexible and carry out similar duties (not specifically listed) as and when required to meet business needs.

Organization Description

UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees.

UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.

At UK SBS, we aim for service excellence in everything we do, whether we are ensuring people get paid accurately or delivering high profile projects on time. Our people and our values are at the heart of who we are and how we do things…Can you play a part in our success?

Shortlisting and Interview Criteria



  • Ability to develop and maintain professional relationships with key stakeholders, clients and colleagues
  • Experience of working within a shared service environment
  • Knowledge of a variety of Analysis Techniques
  • Strong self-sufficiency and initiative working on ERP projects with the ability to multi-task and prioritise effectively
  • Ability to work in a structured manner and in line with operating standards such as those associated with configuration management
  • Ability to create and maintain fluent and accurate documentation to be interpreted cohesively by the relevant audience
  • Ability to develop new skills quickly
  • Pro-active and able to work without detailed supervision
  • Strong analytical skills required, including the ability to interpret business needs and translate them into application and operational requirements
  • Excellent communication skills (written, verbal, presentation) and in-depth knowledge of subject matter to be able to credibly influence stakeholders
  • Experience in Business Analysis and of providing business, technical and commercial analysis for large scale ERP systems
  • Excellent knowledge of business analysis techniques and tools, experience of working within an OUM or AIM project delivery environment
  • Adopts and displays UK SBS core Values.


  • Demonstrable ERP systems experience
  • Creative and innovative approach, offering ideas for improving services and operations
  • Experience in a Business Analyst position, working on projects with a strong focus on technical and Business Change development
  • Experience of working as part of a team implementing large ERP systems
  • Experience of working in an Agile/SCRUM environment
  • A mix of public and private sector experience
  • A recognised formal Business Analysis Qualification.

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

UK SBS is an inclusive employer and welcomes applications from all sections of the community. We are a Disability Confident Employer. This means we are committed to providing a recruitment process that is fair and accessible to all. We value diversity in our organisation and take positive action to attract talented individuals and support them in fulfilling their potential.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UK SBS. This will include a security check and an extreme organisations affiliation check. For more information please see our Privacy Statement:

We recognise that some individuals with disabilities may find aspects of the standard application and interview process challenging. We want every applicant to have the best opportunity to demonstrate their skills and ability so if you need to do things differently, let us know. We will happily make reasonable adjustments to enable people with disabilities to demonstrate their talent.

Visit our website to find out more about the benefits of working for UK SBS and see what our people value about working for an inclusive and supportive employer.

Please note that candidates must have the right to work in the UK as UK SBS does not hold a sponsorship licence.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.

If you have not already logged into iRecruitment (including as a current employee) you will be re-directed to the login/register page by clicking the "apply now" button.

If you don't have an account with us, by choosing to register you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so. Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.

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