Organisation UKRI
Organisation Detail UK Research and Innovation - Corporate Hub
Reference Number IRC255150
Location Swindon See on Map
Salary £49708 - £55231
Date Posted 16 September 2020
Grade UKRI-Band F
Contract Type Open Ended
Hours Full Time
Closing Date 04 October 2020
Interview Date

Brief Description

Salary: £49,708 - £55,231 per annum (depending on skills and experience)
Grade: F
Contract Type: Open Ended
Hours: Full Time
Closing Date: 4th October 2020

Job Purpose

As an experienced end user experience manager, the role holder will own and develop the end user IT experience within UKRI. They will ensure the experience of our users continues to meet the needs of the business. The role holder will work closely with colleagues across UKRI, business users and service delivery partners to ensure that the experience of our users is best in class.

The role holder will ensure that a roadmap for development of the end user IT experience is in place and that we can effectively measure, record and improve the end user experience across all our services, but with particular emphasis on end user computing (EUC), productivity tools and unified communications (UC).

Key Responsibilities and Accountabilities

An end user experience product manager is responsible for the user experience journey and strategy. At this level, you will be responsible for:

  • Creating and developing an end user experience strategy
  • Analysing business requirements, and identifying solutions to translate into tangible benefits
  • Defining the vision of how to develop the end user experience in order to maximize value for the business. The product owner will have a clear view of the direction of travel and will own, maintain & implement the product roadmap, working with business stakeholders, heads of departments, suppliers & architects to ensure it allows UKRI to meet its strategic priorities and the delivery plan
  • Championing and promote the use of the technology in question across both internal and external stakeholders
  • Overseeing product development – whether enhancing the product, adding functionality or as part of continuous improvement in conjunction with the service owner
  • Leading EUX change process – aligning with the service delivery lifecycle, coordinating with project managers, service transition analysts and services owners for major service change. Liaising with services owners and the change board for smaller change introduction
  • Managing the product backlog, prioritizing developments, balancing business need with available budget and resources, amending the backlog in line with the roadmap and current priorities
  • Maintaining a clear overview of technology developments and the market within your product area
  • Anticipating stakeholder requirements through regular communication and utilizing product knowledge to address business needs. Chair product working groups
  • Acting as the primary liaison between business product stakeholders and delivery teams
  • Representing the business at technology events related to the area
  • Work collaboratively with other DDaT stakeholders to ensure processes, systems and technology are appropriately aligned to the correct toolset to maximize our investments
  • Work with the Digital, Data and Technology (DDaT) service management team to ensure user experience issues are documented and addressed fully. Assist in the development of KPIs to measure performance of the service.

This is an outline description of the key responsibilities and accountabilities involved in the job. This is not an exhaustive list and the post-holder might be expected to undertake any other duties across the wider DDaT engineering function, commensurate with the Band and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

Organization Description

What is UK Research and Innovation?

Operating across the whole of the UK with a combined budget of more than £7 billion, UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. UKRI will build on the successful elements from the current funding system and maximise the contribution of each of the component parts to create the best environment for research and innovation to flourish.

Building on success

The UK has a world class research and innovation system. Our expertise spans all fields of knowledge, from the discovery of penicillin and monoclonal antibodies, to the jet engine and the world-wide web. Our inspirational creative industries are strong in art, design and the innovative use of new materials and technologies. Our universities and laboratories produce a disproportionate percentage of the world’s top research, and their academics are highly-sought as international colleagues and co-authors and are among the world’s best at attracting overseas students Nor is this excellence confined to university campuses and research centres. Our engineering, automotive and pharmaceutical industries are successful in part because of the superb graduates they can hire and the top rate researchers that support them.

Our partners

The nine UK Research and Innovation partners each bring unique assets to this cooperation. Innovate UK helps businesses to identify the commercial potential in new technologies and turn them into the new products and services that will drive economic growth and increase productivity; Strong discipline-facing Research Councils encourage breadth and diversity, curiosity-driven research, and priority-driven initiatives; Research England’s work on knowledge exchange will focus on capacity and culture in universities and provide balance to the funding system. It will drive quality and impact through the REF and work closely with its counterparts in the devolved administrations.

Shortlisting and Interview Criteria


  • Degree level qualification is not essential but is desirable, it is more important to be able to demonstrate current projects you have worked on and your role in them.



  • A track record of end user experience principles, methods and analysis
  • Good technical knowledge of supporting and managing a diverse range of IT services, particularly in the areas of:
    • End user computing – operating systems, security controls, management approaches
    • Unified Communications – desk phones/soft phones, instant messaging, videoconferencing
    • O365 & other productivity Tools
  • Overview of developments in technology areas outlined above
  • Experience of developing and implementing technology roadmaps aligned to a wider strategy
  • Excellent service improvement experience
  • Strong stakeholder management skills
  • Strong business engagement skills
  • Excellent communication skills
  • Demonstrable experience working with 3rd party delivery partners driving value and performance improvements
  • Excellent documentation and report writing skills (to both technical and business audiences)
  • Demonstrable experience of evidence-based decisions and following agreed processes and policies, and challenging where appropriate.


  • Experience of public sector or government organizations
  • Financial and budgetary experience, with a strong understanding of how to deliver value for money
  • A good knowledge of ITIL framework (Incident, Problem, Change and Request processes)
  • Project management experience.


  • Excellent written and verbal communication skills
  • Strong task planning and delivery skills
  • Care, accuracy and attention to detail
  • High levels of professionalism
  • A ‘self-starter’ with strong motivation to succeed
  • End user focused, able to see things from a user’s perspective and understand their requirements.

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Polaris House is located next to Swindon Train Station and has excellent public transport links.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aims to provide a pay and reward package that motivates staff to the best of their ability. The reward and benefit package includes a flexible working scheme, an excellent Defined Benefit pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK.

You can check your eligibility here:

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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