Frequently asked questions

General - Frequently Asked Questions

  • How do I change my password?

    If at any time you forget your password, please select “forgot your password” at the login screen and enter the email address you used when registering. A new password will then be sent to you.

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  • Do you recruit for Graduates, Apprentices and Students?

    Yes. We run specific campaigns for Graduates, Apprentices and Studentship roles. Please search our current vacancies to view available opportunities.

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  • Do I need to have the 'Right to Work' in the UK to apply for jobs through this site?

    Due to the specialist nature of some of the positions we recruit for, we are able to support candidates to obtain sponsorship to work in the UK for some roles, in line with legislation set by the UK Border Agency. However, most of our positions are only open to those who already have the right to live and work in the UK. All candidates will be required to provide evidence of their right to work in the UK.

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  • Where else do you advertise your vacancies?

    All vacancies for our clients are advertised on this site and this should be your first port of call when searching for jobs with our client organisations. Depending on the role, we sometimes use additional external websites and publications / journals, particularly for specialist vacancies.

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  • How often is this site updated?

    We manage a high volume of vacancies and this site is updated on a daily basis.

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  • Can I receive notifications for any future jobs that may interest me?

    Yes. When you create your account you can state your preferences and receive notifications when suitable vacancies arise.

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  • Where are jobs located?

    Please refer to the “Locations” section on this site for a full list of locations for the organisations that we recruit for. Your recruitment will be managed by a central administration team based in Swindon, Wiltshire. However, if you are invited to attend a selection event, this will be held locally, depending on where the vacancy you are applying for is located.

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  • What benefits and development opportunities can I expect if I am successful?

    Each of the organisations we recruit for offer a competitive benefits package and learning and development opportunities for employees. For further information, please visit the "Clients" section on this site.

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  • Are there opportunities to work abroad?

    Yes. Some of the organisations we recruit for have sites overseas including Gambia, India, the USA and Hawaii. Any vacancies at these locations will be advertised on this site.

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  • Do you have an equal opportunities policy?

    We operate a fair, open and consistent recruitment process. Applications are treated on their individual merit and according to the skills and experience required for that role. All of the organisations we recruit for have their own Equal Opportunities Policy in place. To review this, please go to “Who We Recruit For” and visit their corporate website.

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  • Who can I contact if I have further questions about the recruitment process?

    We aim to provide all of the information relating to the recruitment process on this site. If you have a particular query that we have not answered, please contact the UK SBS Recruitment Team on 01793 867000 who will be happy to help.

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  • I am experiencing technical issues with the site, what support is available?

    If you experience issues accessing the system please ensure you have checked the following:

    Recommended browser requirements:
    IE9 or later;
    Firefox 4.082 or later;
    Safari 5.0.1 or later;

    1. Turn off pop-up blockers
    (i.e.: Tools, Pop-up Blocker, Turn off Pop-up Blocker)

    2. Disable script debugging
    (i.e.: Tools, Internet Options, Advanced tab, tick 'Disable Script Debugging')

    3. Enable Active/Java scripting
    (i.e.: Tools, Internet Options, Security tab, Internet zone, Custom level... button, scroll down to 'Scripting' settings, tick Enable for Active scripting and Scripting of Java applets)

    If you continue to experience problems please contact UK SBS ISS. Please ensure you have the vacancy number ready and user name you use to log on. Telephone: 01793 867000 - option 6 for ISS. Email:

    Opening hours: 8.30am - 5.00pm Monday to Friday. Thank you for your patience and understanding.

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