Frequently asked questions

General - Frequently Asked Questions

  • How do I change my password?

    If at any time you forget your password, please select “forgot your password” at the login screen and enter the email address you used when registering. A new password will then be sent to you. Please be aware that as part of our commitment in keeping your data safe, if you have not logged into your account in the last 12 months, your account will expire. However, you can come back at any time - just create a new profile.

    Back to Top

  • Do you recruit for Graduates, Apprentices and Students?

    Yes. We run specific campaigns for Graduates, Apprentices and Studentship roles. Please search our current vacancies to view available opportunities.

    Back to Top

  • Do I need to have the 'Right to Work' in the UK to apply for jobs through this site?

    Due to the specialist nature of some of the positions we recruit for, we are able to support candidates to obtain sponsorship to work in the UK for some roles, in line with legislation set by the UK Border Agency. However, most of our positions are only open to those who already have the right to live and work in the UK. All candidates will be required to provide evidence of their right to work in the UK.

    The vacancies where we are not able to sponsor candidates should have a strapline to that advise candidates need to have right to work, however if you are ever unsure please contact and we will be able to confirm.

    Please note for UK SBS vacancies, UK SBS does not hold a sponsorship licence so we are only able to accept applications for candidates with the right to work in the UK.

    Back to Top

  • How often is this site updated?

    We manage a high volume of vacancies and this site is updated on a daily basis.

    Back to Top

  • Can I receive notifications for any future jobs that may interest me?

    Yes. As long as you have an account you can set up/amend or cancel job alerts. Once you have logged in you need to click on my account on the top left-hand side of the screen, then click on preferences.

    Back to Top

  • What benefits and development opportunities can I expect if I am successful?

    Each of the organisations we recruit for offer a competitive benefits package and learning and development opportunities for employees. For further information, please visit the "Clients" section on this site.

    Back to Top

  • Do you have an equal opportunities policy?

    We operate a fair, open and consistent recruitment process. Applications are treated on their individual merit and according to the skills and experience required for that role. All of the organisations we recruit for have their own Equal Opportunities Policy in place. To review this, please go to “Who We Recruit For” and visit their corporate website.

    Back to Top

  • Who can I contact if I have further questions about the recruitment process?

    We aim to provide all of the information relating to the recruitment process on this site. If you have a particular query that we have not answered, please contact the UK SBS Recruitment Team on 01793 867000 who will be happy to help.

    Back to Top

  • I am experiencing technical issues with the site, what support is available?

    If you experience issues accessing the system please ensure you have checked the following:

    Recommended browser requirements:
    IE9 or later;
    Firefox 4.082 or later;
    Safari 5.0.1 or later;

    1. Turn off pop-up blockers
    (i.e.: Tools, Pop-up Blocker, Turn off Pop-up Blocker)

    2. Disable script debugging
    (i.e.: Tools, Internet Options, Advanced tab, tick 'Disable Script Debugging')

    3. Enable Active/Java scripting
    (i.e.: Tools, Internet Options, Security tab, Internet zone, Custom level... button, scroll down to 'Scripting' settings, tick Enable for Active scripting and Scripting of Java applets)

    If you continue to experience problems please contact UK SBS ISS. Please ensure you have the vacancy number ready and user name you use to log on. Telephone: 01793 867000 - option 6 for ISS. Email:

    Opening hours: 8.30am - 5.00pm Monday to Friday.

    Back to Top

  • How do I update my account information?

    Once you have registered you can update your details and load documents to the system that are relevant to job applications at any time. To do this go to the Top Career homepage and click on 'Login to my account', enter your username and password and click on 'Login' then go to 'My Account'.

    Back to Top